If your Sky email address is your primary email correspondence account, we’ll show you how to get more out of it. This document explains how to have your emails delivered to your smartphone, what to do if you forget your password, how to log in, and how to terminate your email account.
Can I sign up to Sky email?
Customers who signed up for one of Sky’s broadband plans used to get a free Sky email address using Yahoo’s platform. Unfortunately, Sky discontinued giving these away to new subscribers in October of 2018. Existing subscribers and Sky email users, on the other hand, can continue to access and utilize their accounts as usual.
Customers who want to switch to Sky but still use their broadband provider’s email accounts may find this troublesome. But don’t panic, there are many of free and simple alternative email providers available. If you are unable to obtain a Sky email account, you may obtain a free email account through one of the following:
- Gmail by Google
- Outlook by Microsoft
- Yahoo Mail
- AOL Mail
Furthermore, some broadband providers charge a monthly subscription to preserve your email even if you terminate your contract broadband connection and are no longer a customer. The following is a list of broadband providers that charge non-customers for email:
- BT Mail
Customers with a Sky email account will also face some restrictions. You won’t be able to update your email address or add family members to your account. If you want to change your email address, sign up for one of the above services and configure your new account to receive all emails sent to your Sky account. Check out our post on how to receive emails from another account to learn more.
Sky Email Login
By going to the sky.com website, you can access your Sky email account. When the page loads, you should see a little pop-up beneath the ‘Sign in’ button on the top right of the menu bar. A link to “Yahoo Mail Sign In” appears in the pop-up. To access the Sky email sign-in gateway, click the link.
If the small box doesn’t appear on your screen, you can still access Sky email using your Sky account. Click the ‘Sign in’ button on the right of the navigation bar to access the Sky account site. Log in to your email account using your Sky ID (email address or username), then pick Yahoo Mail from the drop-down menu in the top right corner of the page.
You can also go straight to the Sky Yahoo email sign-in page by clicking here. You can use your email address or your Sky username to log in. We recommend adding this page to your favorites or bookmarking it for future reference.
What if I’ve forgotten my email address or password?
You must request to regain your Sky email address if you have forgotten it. It’s simple: below the password field, click the forgotten username link. This will take you to the retrieval request screen, where you can enter your account information to generate an email address.
You’ll have to reset your Sky email password if you forget it. Begin by clicking the Forgot Password link in the email login portal’s password box. Enter your username or email address – which is used to identify you – in the relevant form on the next screen, and the characters presented to you in the box beneath it.
After that, Sky will send you an email with a link to reset your password. Answer the security questions you specified when you registered your account and input the last six digits of the bank account number used to pay for your Sky packages by clicking the link and following the instructions. After that, you’ll be able to create a new password.
Sky email not working
You’ll have to do some troubleshooting if you’re having Sky email issues or if your Sky email isn’t working at all. You can check the status of Sky’s email service using their service status checker. It’s possible that Sky email is unavailable or undergoing maintenance. You’ll need to log in with your Sky ID to check your service.
If all of your Sky services are working normally, the problem could be with you. Here’s a checklist to go over to make sure you can access Sky emails on any device:
- Ensure that the time and date settings on your device are correct.
- Check that your operating system, Mail app or browser are the latest versions. If not, update them.
If you can access your Sky Yahoo mail account through your browser but your emails aren’t loading, consider switching to the basic version of your account. This can be accomplished by going to your email settings, selecting “Viewing email,” and setting your “Mail version” to “Basic.” Remember to save your work. To return to the full featured version, repeat the steps and select “Full Featured” at the end.
You can get the warning “Sky email cannot safely connect to server” if your emails aren’t downloading on your phone or tablet email apps. Check that your email account settings are right in this scenario.
Check your incoming and outgoing server settings in the email or accounts section of your Settings app. Check that your email address and password are valid, as well as that the host names, ports, and security certificates correspond to the server settings listed in our server settings table.