How DocuSign is Reworking Lives at Work


The COVID-19 pandemic introduced with it unprecedented challenges and adjustments to workplaces world wide, and DocuSign was no exception. The publicly traded San Francisco firm had over 6,000 staff firstly of 2020, previous to the beginning of the pandemic, with greater than half coming into places of work regularly previous to lockdowns. In a single day, all of that modified.

Addressing psychological well being in a brand new period of labor

After analyzing worker engagement surveys, having conversations, and dealing to grasp the brand new world of labor, the management group at DocuSign determined to take motion. “It was actually clear to me…that the pandemic has actually elevated the necessity for us to assist our staff in ways in which we hadn’t earlier than.” mentioned Joan Burke, DocuSign’s Chief Folks Officer. Instantly, the group acknowledged psychological well being as one of many cornerstone’s of a brand new strategy to worker wellbeing in a work-from-home world. “We had been seeing a lot extra despair, anxiousness, and stress in our staff, that it turned actually clear to us that we wanted to do one thing particular and totally different to assist them.”


“We needed to be sure that there can be one thing for everybody, no matter the place they had been on their psychological well being journey.” Says Ellen Meza, DocuSign’s Director of World Advantages and Mobility. DocuSign was drawn to Spring Well being’s complete strategy. Consequently, they selected to associate with us to make sure that their various worker and dependents base would have entry to the precise care on the proper time, no matter their stage of want. “What Spring [is] doing permits me to imagine that those that actually need scientific care are going to get it. It gave me hope that corporations can truly enhance their staff’ lives.”

How entry to high quality care can ship instant outcomes

  • Within the first six months, about 25% of DocuSign staff accessed the profit. Many had what they might describe as life altering experiences – common member satisfaction for suppliers and care navigators was 9.2/10 after 3 months.
  • World-class scientific trials usually lead to 47% of contributors bettering their signs in a mean of 6.3 appointments. At Docusign, 66.5% of members improved their despair signs, in a mean of 1 appointment via Spring Well being.
  • In 2021, the nationwide common time to the primary accessible remedy appointment is 25 days. For Docusign staff, the wait is a mean of 1.2 days.

Ellen skilled a metamorphosis firsthand when she determined to hunt assist herself. Hear her story within the movie under.


Because the world of labor transforms, and extra of us are pressured to handle household, work, and life from house, an increasing number of corporations are taking steps to assist staff’ wellbeing. Going through new challenges requires new ranges of assist – and Spring Well being will help. If your organization is exploring providing advantages to higher care for workers and their households in these unprecedented instances, contact certainly one of our representatives, we’d be completely satisfied to to be taught extra about how we will help.

Spring Health

September 9, 2021

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